Challenge: Costly Hiring Process

Since opening in 2004, this Coffeehouse and Café has been brewing, foaming, and baking its way to the top spot for coffee in Central Texas.  The founder/ owner not only believes that serving delicious coffees, homemade croissants, and made-from-scratch ciabatta is critical, he believes that people who pull the shots, knead the dough, and serve the guests are the key to his success.  The operation has three locations and serves breakfast, lunch, and dinner.

The Coffeehouse’s competitive edge is quality.  Quality coffee beans, quality food, and most importantly quality staff make it a leader in the crowded coffeehouse space.  

Staffing multiple restaurant locations is a challenge, but with the right people in the right jobs, the owner knew his work would get a lot easier while his bottom line improved.  Growing the business, he became convinced that his “people decision making” could be faster and more accurate.  “Customers come back because of our employees, but it is hard to know if I am picking the right people based on a résumé and interview.”   He calculated that it cost about $5000.00 each time he hired – time reviewing qualifications, experience, and time spent interviewing is expensive.  He wanted a more cost-effective way to identify reliable people who would fit the Coffeehouse culture. He knew about the value of pre-hire questionnaires and he decided to find one.

His criteria for selecting the right pre-hire tool were:

• The tool must be accurate, objective, consistent, and fast.

• It must be able to recognize people who match his restaurant culture. 

• It must be easy to use – there is little time in a fast-moving operation to learn how to read complicated reports.

Solution: Job Match Hawaii

The Coffeehouse’s owner said, “Hands down, using Job Match Hawaii to screen was the best thing I ever did.”  

• Screening: time to complete initial screening was reduced by 50% and screening accuracy increased by 100%

• Tenure: Hiring strong Job Match employees has reduced turnover to virtually zero – three months after hiring 15 new employees, only one has been terminated for performance issues.  

• Sales increase:  Strong Job Match employees sell about 5% more than average match

• No shows: In the last six months, there has been only 1 no-show for a shift – unheard of before using Affintus!

“The candidate intelligence from Affintus is so accurate that I have asked my location managers to use it to make their people decisions, too.  When we hire an affintus Strong Match, I get ROI from breakfast through dinner!” 

The Coffeehouse uses Affintus as the first step in the hiring process: candidates complete the questionnaire before the owner reviews résumés or interviews. This means precious time is spent only on strong candidates and unconscious bias is reduced.  

Bottom Line

Job Match Hawaii helps clients more accurately predict each candidate’s future performance, so they hire and promote more top performers.  Job Match Hawaii delivers on-demand Job Matching information for every candidate on three core job success factors: Learning Strengths, Work Style Preferences, and Work Culture match.  In real time, the Job Match Hawaii Job Matching system tags the people who will likely be up to 50% more productive than the average employee.  So, when recruiting and referral campaigns deliver hundreds of candidates, Job Match Hawaii finds the ones that matter.

It’s easy to start using Job Match Hawaii. Ask us how you can find your next top performers.